501 N 19th St, Mattoon, Illinois 61938
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(217) 234 -GLOW (4569 )

INFRARED SAUNA STUDIO

STUDIO POLICIES


...Arrive 15 minutes early, Quiet please, Cell phones silenced and Relax.

  • Please arrive 15 minutes prior to your appointment so that we may start your service on time or even early.  A late arrival may require a reduced appointment time, at scheduled price, with respect to the clients that are scheduled after you.
  • Cancellation/Rescheduling Policy: All will agree, time is our most valuable asset. We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings, just like you, we’d much prefer to have another guest take your place than charge for a cancellation.  Please provide at least 24 hours notice if you need to reschedule a treatment. This allows the spa enough time to fill appointments. Late cancellations will be charged 50% of treatments scheduled. “No-shows” will be charged 100% of treatments scheduled.
  • Quiet, Please: Please silence your cell phones upon check in at Gotta Sauna Studio and speak softly.  We are a place to relax and enjoy a peaceful and stress-reducing experience.
  • Children: To maintain our peaceful atmosphere, we ask that you not bring children to the Studio. We do, however allow children to enjoy certain sauna treatments under the following guidelines: children under 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form.  It is the adult’s responsibility to monitor the child’s behavior. Our studio policy strickly prohibits unsupervised children in the studio.  In the event you must bring a young child into the studio, please provide proper supervision for them in the form of an additional adult caretaker. We kindly request ONLY those receiving services be present in the service areas. While this policy helps ensure that all guests enjoy a relaxing sauna experience, it was created with your childs safety in mind.
  • Forms of Payment: We accept cash, debit card,personal checks as well as American Express, Visa, Mastercard or Discover credit cards for payment.`
  • Product Returns or Exchanges: You may return unopened skin care products in original packaging within 10 days of purchase accompanied by sales receipt for a full credit. Any opened purchases may possibly be returned for studio credit as long as they are more than one-half full you will receive partial credit only. If any allergic reactions to product occurs, product must be returned immediately to receive a full credit, as most reactions occur within 24 to 48 hours.
  • Jewelry/Valuables: If possible, please leave your jewelry and valuables at home as you will not need them for your sauna visit. However, if you do bring such items, be mindful of not leaving them behind in treatment rooms.
  • Pregnancy or Medical Conditions: Be sure to mention any medical information when you book an appointment. 
  • Modesty Concerns: It is never required that you are unclothed in front of anyone at our studio.
  • What to Wear during Your Appointment: Loose fitting clothing is best, shorts and a t-shirt or sweats your comfort is the most important thing.